Frequently asked questions

Questions?

Once you place an order, our team will prepare it for dispatch as quickly as possible. Orders are generally processed within 1–2 business days.

Depending on the products ordered and your delivery location, items may sometimes be dispatched separately or from different fulfilment locations.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow its journey.

Estimated delivery timeframes are provided at checkout and may vary depending on your location, carrier and time of year. During peak periods, customs delays, severe weather or other carrier disruptions, delivery may take a little longer.

If your order has not arrived within the estimated delivery timeframe, please contact us at support@magneticcraft.com.au and we'll be happy to investigate with the relevant carrier or logistics provider.

All orders include FREE Standard Shipping no matter how many products you order.

Delivery times vary depending on your destination and delivery method.

We aim to process and dispatch orders within 1–2 business days. Once your order is dispatched, you’ll receive tracking details by email so you can follow its journey.

Estimated delivery timeframes are shown at checkout where available and are also set out in our Shipping & Delivery Policy.

During peak periods such as Christmas and major sale events, or due to carrier, customs, weather or other circumstances outside our reasonable control, delivery may take longer.

If you have any questions about your delivery, please contact us at support@magneticcraft.com.au.

Once your order has been dispatched, we'll send you a shipping confirmation email with your tracking details so you can follow your order's journey.

Tracking updates may take a little time to appear after dispatch, particularly when a parcel is being transferred between logistics providers or international carriers.

Haven't received your shipping confirmation email? Please check your spam or junk folder. If you still can't find it, contact us at support@magneticcraft.com.au and we'll be happy to help.

If your order has not arrived within the estimated delivery timeframe, please check your tracking information and contact us at support@magneticcraft.com.au so we can investigate with the relevant carrier or logistics provider.

A delay does not necessarily mean that a parcel has been lost, particularly during peak periods or where carrier, customs, weather or local delivery delays occur.

Please see our Shipping & Delivery Policy for full information about delayed, lost and missing parcels.

If you notice an error in your shipping address, please contact us as soon as possible.

If your order has not entered fulfilment or been dispatched, we'll make reasonable efforts to update the address for you.

Once an order has entered fulfilment or been dispatched, we cannot guarantee that the address can be changed. Depending on the carrier and shipment, you may be able to request a redirection using the tracking information provided.

Please check your shipping address carefully when placing your order. If a parcel cannot be delivered because an incorrect or incomplete address was provided, our Shipping & Delivery Policy explains what happens next and any costs that may apply.

If tracking shows your order as delivered but you cannot locate it, please contact us. We may request reasonable information and investigate the delivery with the relevant carrier or logistics provider.

A carrier scan showing delivery does not by itself establish that Magnetic Craft is responsible for any subsequent loss, theft or disappearance of the parcel. Any responsibility or remedy will be determined having regard to the circumstances, available delivery information, our Shipping & Delivery Policy and applicable consumer law.

Product Questions

Magnetic blocks and tiles from different brands can vary in size, shape and design, so we cannot guarantee compatibility with products from other manufacturers.

We provide product dimensions and relevant size information on our product pages. If you're planning to use Magnetic Craft products with another brand, please check the measurements before ordering.

If you're unsure, please contact us at support@magneticcraft.com.au before purchasing and we'll be happy to provide the dimensions or other product information available to us.

Yes. Safety is a top priority at Magnetic Craft. Our products are designed with smooth edges, durable construction and enclosed magnets, and are suitable for children aged 3+. As with all toys containing small parts and magnets, children should use them as intended and under appropriate adult supervision.

Magnetic Craft blocks are designed to grow with your child; from simple towers at age 3 to more advanced creations for teens. This makes them a long-lasting toy that children enjoy for years, not just months.

Our magnetic blocks combine fun and learning. They help kids build creativity, problem-solving skills, spatial awareness, and social skills like teamwork and communication; all while giving families a screen-free activity to enjoy together.

Magnetic Craft is a small Australian family business created by parents who understand the importance of real play in a digital world. Our products are designed not just as toys, but as tools for learning, bonding, and creating memories. With high-quality materials, long-lasting durability, and a focus on creativity and social skills, our magnetic blocks offer exceptional value; giving your child years of fun and growth while bringing the whole family closer together.

Magnetic Craft is more than one type of magnetic building toy. We've created a growing range designed to give children more ways to build, move, imagine and create through screen-free play.

Our range includes magnetic tiles, magnetic blocks and cubes, interactive track systems, moving vehicles, anti-gravity trains and expansion packs — allowing children to create everything from simple first builds to large, interactive worlds.

Many of our sets go beyond traditional magnetic building with features such as grooved tracks and moving vehicles, bringing movement and storytelling into the building experience.

We focus on products that children can build, rebuild and explore in different ways, encouraging creativity, problem solving, independent play and imagination rather than one fixed way to play.

Safety and quality are also important to us. Relevant Magnetic Craft products are independently tested to applicable toy safety standards for the markets in which they are sold.

More than building. A whole world of screen-free play.

We do not currently offer wholesale purchasing for resale.

If you're interested in placing a larger order for a school, childcare centre, organisation, event or other purpose, please contact us at support@magneticcraft.com.au and we'll let you know what options may be available.

Have a special someone who you think needs some of our products in their life? You can ship any Magnetic Craft product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!

*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!

Magnetic Craft products are currently available directly through our online store.

Shopping directly with us gives you access to our full product range, latest releases and current offers.

If you have any questions about product availability or delivery to your location, please contact us at support@magneticcraft.com.au.

Returns & Exchanges

Do you have a returns policy?

Yes. We want you to love your Magnetic Craft purchase, and if something isn't quite right, we're here to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For a change-of-mind return, the item must be unused, in the same condition you received it, and in its original packaging. Items that have been assembled, played with, tested, damaged, altered, or returned with missing parts or packaging may not be eligible for a change-of-mind return.

Change-of-mind returns are subject to these eligibility requirements. We reserve the right to refuse a change-of-mind return where those requirements are not met, except where applicable law requires otherwise.

A product not being compatible with, matching, or suitable for use with products or sets purchased from another brand or supplier is not, by itself, considered a product fault or defect. Please check the product description, dimensions and any compatibility information provided before purchasing.

To start a return, please contact us at support@magneticcraft.com.au. We may request photographs or other reasonable information to help assess the return before providing return instructions.

For change-of-mind returns, return shipping costs are the responsibility of the customer.

If a product is faulty, damaged, incorrectly supplied or does not meet a consumer guarantee that applies to you, please contact us and we will provide an appropriate remedy in accordance with applicable consumer law.

For full eligibility requirements, refund information and your consumer rights, please see our Returns & Refunds Policy.

You have 30 days after receiving your item to request a return.

Change-of-mind returns must meet the eligibility and condition requirements set out in our Returns & Refunds Policy.

Your statutory rights for faulty, damaged, incorrectly supplied or non-conforming products are not limited by this 30-day change-of-mind period.

Yes. You can request a return within 30 days of receiving your order.

For change-of-mind returns, the product must meet the eligibility and condition requirements in our Returns & Refunds Policy, including being unused, in the same condition you received it, and in its original packaging.

Products that have been assembled, played with, tested, damaged, altered, or returned with missing parts or packaging may not be eligible for a change-of-mind return.

If your product is faulty, damaged, incorrectly supplied or does not meet an applicable consumer guarantee, your statutory consumer rights are not affected.

Please see our Returns & Refunds Policy for full details.

For change-of-mind returns, return shipping costs are the responsibility of the customer.

If a product is confirmed to be faulty, damaged or supplied incorrectly, we will provide an appropriate remedy and may cover reasonable return shipping costs where applicable.

Please see our Returns & Refunds Policy for full details.

Once your return has been delivered to our designated return location, please allow time for it to be received, inspected and processed. Returns may not be assessed immediately upon delivery.

Once the return has been assessed, we'll let you know whether it has been approved. If approved, we'll process the applicable refund in accordance with our Returns & Refunds Policy.

We do not generally process direct exchanges. If you would like a different product, the fastest option is to return the original item and place a new order once your return has been approved.

Please see our Returns & Refunds Policy for full details.

Once your return has been assessed and your refund approved, we'll process your refund to your original payment method.

After we issue the refund, your bank, credit card provider or payment provider may take additional time to process and post the funds to your account.

For information about refund processing timeframes, please see our Returns & Refunds Policy.

If your refund has been approved and you have concerns about its status, please contact us at support@magneticcraft.com.au.

Payment

How secure is your payment?

All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We offer a range of secure payment options, including major credit and debit cards and popular digital payment methods.

Available payment methods may vary depending on your location and will be displayed at checkout before you complete your purchase.

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

Please contact us at support@magneticcraft.com.au as soon as possible and we'll see if we're able to help.

Discount codes generally need to be applied at checkout and cannot be guaranteed after an order has been placed. Discount eligibility, exclusions and conditions may vary between promotions.

Prices may be displayed in the applicable currency depending on your location and our available international markets. The currency and final amount applicable to your order will be shown before payment.

Contact Us

I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Email is the best way to contact us.

You can reach our team at support@magneticcraft.com.au.

Please include your order number if your enquiry relates to an existing order so we can assist you as quickly as possible.

We always love hearing from our customers and seeing how Magnetic Craft products are being enjoyed by families.

If you have feedback, suggestions or would simply like to share your Magnetic Craft experience with us, please email us at support@magneticcraft.com.au.

Magnetic Craft is an Australian business based in Queensland.

We work with fulfilment partners in Australia and internationally, so depending on your delivery address and the products ordered, your order may be dispatched from different locations.

Our business location is not a retail store or returns address. If you need to arrange a return, please contact us first at support@magneticcraft.com.au and we'll provide the appropriate return instructions.