30-Day Returns & Refunds Policy

Magnetic Craft

Last updated: 14 August 2026

We want you to love your Magnetic Craft purchase. If something is not quite right, we are here to help.

Our voluntary 30-Day Return Offer is provided in addition to any rights you have under the consumer laws that apply to you. It does not replace them.

This policy applies to purchases made by consumers through our website. It does not apply to wholesale, trade or business-to-business orders, which are governed by separate terms.

1. Our 30-Day Return Offer

You may request a return within 30 days of receiving your order.

Australia and New Zealand: Our voluntary 30-Day Return Offer does not apply where you simply change your mind or make an error when selecting or ordering a product, including selecting the wrong size, colour, model or product. This does not affect any rights or remedies you may have under the Australian Consumer Law, New Zealand Consumer Guarantees Act 1993, or other applicable law.

To qualify for a change-of-mind return under this offer, the product must be:

• unused and in the same condition in which it was received;
• complete, with all pieces, accessories and components; and
• returned in its original packaging.

You will also need your receipt or proof of purchase.

Products that have been assembled, played with, tested, altered or damaged, or that are returned with missing pieces, accessories or packaging, may not qualify for a change-of-mind return.

Where a returned product shows signs of use, damage, missing components or other reduction in condition, we may decline the voluntary return or reduce the refund to reasonably reflect the condition and diminished value of the product.

Important: The conditions above apply to our voluntary offer only. Where the law that applies to you gives you broader rights — including the right to return goods you have unpacked, handled or examined — those legal rights apply and take precedence over this section.

Products excluded from the voluntary offer

• Gift cards and digital products.
• Products clearly marked as final sale or clearance at the time of purchase.
• Products made or personalised to your specifications.

These exclusions apply only to our voluntary offer. They do not limit your rights in relation to faulty, unsafe, misdescribed or non-conforming products.

2. Cancelling Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at support@magneticcraft.com.au.

Where the order has not yet entered fulfilment, we will cancel it and refund you in full.

Once an order has entered fulfilment or been dispatched, it will be handled under the return sections below.

3. Starting a Return

To request a return, contact us at support@magneticcraft.com.au within the applicable return period and provide your order details.

Please do not send a product back before contacting us. Once your return is approved, we will provide return instructions and the correct return address. Returns sent without prior approval may not be accepted.

For voluntary change-of-mind returns, return shipping is the customer's responsibility unless applicable law requires otherwise. Where applicable law requires us to bear the cost of return, we will do so.

We recommend using a tracked shipping service. Magnetic Craft cannot be responsible for a return shipment lost before it reaches us, except where that responsibility cannot lawfully be excluded.

4. Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives and contact us as soon as reasonably possible if a product is defective, damaged, materially different from what you ordered, or if you received the wrong product.

To help us assess the issue, we may reasonably request photographs, videos, packaging information or other relevant details. Where necessary, we may require the product to be returned for inspection.

Once the issue has been assessed, we will provide the remedy required under the consumer law that applies to you. Depending on the circumstances, this may include repair, replacement, refund or another appropriate remedy.

Where the law gives you the right to choose the remedy — for example, in the case of a major failure under the Australian Consumer Law or New Zealand's Consumer Guarantees Act — that choice is yours.

Where a product is faulty, damaged or incorrectly supplied, we will cover reasonable return shipping costs.

5. Product Safety and Recalls

If we or a regulator issue a safety notice or recall affecting a product you have purchased, the remedy set out in that notice applies regardless of the time limits or conditions in this policy.

Nothing in this policy limits your rights in relation to unsafe products.

6. Exchanges

We do not generally process direct exchanges.

If you would like a different product, the fastest option is usually to return your eligible product under this policy and place a new order.

This does not limit any right to a replacement you may have for faulty or non-conforming goods under applicable law.

7. Delivery Timeframes

Delivery dates and timeframes shown on our website, at checkout or in shipping communications are estimates unless expressly stated to be guaranteed.

Delivery may take longer due to peak periods such as Christmas and other holidays, customs or border processing, carrier delays, severe weather, local delivery conditions or circumstances outside our reasonable control.

A delay beyond an estimated delivery date does not automatically mean a shipment has been lost.

If we are unable to dispatch your order within the timeframe represented at the time of purchase, we will notify you and provide any options required by applicable law, which may include consenting to a revised shipping timeframe or cancelling the order for a full refund. Where required, we will obtain your consent before proceeding with a delayed shipment.

Nothing in this section limits any rights you have under applicable consumer law in relation to delayed or undelivered goods.

8. Packages Marked as Delivered

If carrier tracking confirms an order has been delivered to the shipping address provided at checkout, the order will generally be treated as delivered.

If you cannot locate a package marked as delivered, please contact us as soon as possible. We may ask you to:

• check the delivery location and any safe places around the property;
• check with household members, neighbours, reception or building management;
• contact the carrier; and
• provide information reasonably required to investigate the delivery.

We will assist by providing available tracking or shipment information and, where appropriate, by raising an enquiry with the carrier. We aim to complete this investigation within 10 business days and will advise you of the outcome and the remedy, if any.

To the extent permitted by applicable law, Magnetic Craft is not responsible for theft, loss or disappearance of a package after it has been successfully delivered to the customer's nominated delivery address.

A refund or replacement will therefore not be provided automatically solely because a customer reports that a package cannot be located after confirmed delivery.

Nothing in this section limits any right or remedy that cannot lawfully be excluded under applicable consumer protection law. In particular, where the law places the risk of loss on us until the goods are physically received by you, that law applies.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address where possible, but we cannot guarantee an address can be changed once an order has entered fulfilment or been dispatched.

If an order is sent to an incorrect or incomplete address provided by the customer and cannot be delivered or recovered, Magnetic Craft is not responsible for the resulting loss, to the extent permitted by applicable law.

If the package is returned to us, we will contact you and offer a choice:

• we resend the order, once you pay the reasonable additional shipping costs we actually incur; or
• we refund the product price, less shipping and other non-recoverable costs we have actually incurred, where permitted by applicable law.

Any amount deducted will reflect costs actually incurred and will be shown to you before your refund is issued, in the currency in which you paid. We do not charge a fixed restocking fee.

This section does not apply where the failed delivery results from our error and does not affect any rights that cannot lawfully be excluded.

10. Refused, Unclaimed and Returned-to-Sender Packages

If a shipment is returned to us because it was refused, unclaimed, an incorrect or incomplete address was provided, or a required delivery process was not completed, we will assess the returned order once received and contact you where reasonably practicable.

Where permitted by applicable law, reasonable shipping, return-shipping, carrier or other costs actually incurred may be deducted from any refund or charged before an order is resent.

This does not apply where the return resulted from an error by Magnetic Craft or where applicable law requires otherwise.

11. Duties, Taxes and Customs

All import duties, taxes and customs charges are paid by Magnetic Craft.

The price shown at checkout is the total price for your order. You will not be asked to pay additional duties, import taxes or customs charges on delivery.

If a carrier or customs authority asks you to pay any such charge, please do not pay it. Contact us at support@magneticcraft.com.au and we will investigate and resolve the issue with the carrier where applicable.

Customs processing may occasionally cause delays outside our reasonable control.

Where an order is cancelled or returned under this policy, duties or taxes we have paid will not be charged to you.

12. Refunds

We will notify you once we have received and inspected your return and advise whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days, and in any case within any shorter period required by the law that applies to you.

Your bank, card issuer or payment provider — including buy-now-pay-later providers such as Afterpay — may require additional time to process and display the refund after we have issued it.

If more than 15 business days have passed since we confirmed your refund was processed, please contact us at support@magneticcraft.com.au.

13. Excessive, Fraudulent or Abusive Returns and Claims

We reserve the right to investigate and, where permitted by law, decline voluntary returns or claims where we reasonably believe this policy is being abused or that fraudulent activity has occurred.

This may include repeated purchases and returns of substantially similar products, false claims concerning delivery or product condition, intentional product damage, deliberately withheld components or other conduct inconsistent with this policy.

This provision does not affect legitimate claims or any rights or remedies that cannot lawfully be excluded.

Your Rights by Country and Region

Consumer protection laws vary between countries. The sections below highlight certain important rights that may apply in addition to our voluntary 30-Day Return Offer. They are not intended to provide an exhaustive statement of your legal rights.

14. Australia

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our voluntary 30-Day Return Offer is additional to these rights and does not replace them.

15. New Zealand

Where you purchase as a consumer, your purchase is protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, to the extent those laws apply to your transaction.

Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded.

Where goods fail to meet an applicable consumer guarantee, you may be entitled to repair, replacement, refund or compensation as provided by law. Where the law gives you the right to choose the remedy, that choice remains yours.

Our voluntary 30-Day Return Offer is additional to these rights.

16. European Union, EEA and United Kingdom — Statutory Right to Cancel

If you are a consumer in the European Union, EEA or United Kingdom, you have a statutory right to cancel your online order within 14 days of the day you, or someone you nominate, receive the goods, without giving any reason, subject to the exceptions below.

This applies independently of, and in addition to, our voluntary 30-Day Return Offer.

How to cancel. Tell us clearly that you wish to cancel by emailing support@magneticcraft.com.au before the 14-day cancellation period expires. You may use the Model Cancellation Form at the end of this policy, but you are not required to.

Returning the goods. Send the goods back without undue delay and in any event within 14 days of telling us that you are cancelling. You are responsible for the direct cost of returning the goods.

Your refund. We will refund all payments received from you, including the cost of our standard outbound delivery. If you chose a more expensive delivery option, we will refund the cost of our standard option only.

We will make the refund without undue delay and no later than 14 days after you tell us that you are cancelling. We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever occurs first.

The refund will be made using the same payment method you used, unless you expressly agree otherwise, and you will not incur any fee for the refund.

Condition of the goods. You may handle and inspect the goods as you would in a shop. You do not lose your statutory cancellation right by unpacking or reasonably examining a product.

We may reduce the refund to reflect a reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions. The statutory cancellation right does not apply to certain categories of goods, including products made or clearly personalised to your specifications and other products excluded from cancellation rights by applicable law.

17. United States and Canada

United States. Our voluntary 30-Day Return Offer applies to eligible purchases. Nothing in this policy limits any mandatory rights or remedies available under applicable federal or state consumer protection law.

Where applicable law requires us to provide notice of a shipping delay, obtain your consent to a revised shipping date, permit cancellation or provide a refund, we will comply with those requirements.

Canada. Consumer protection requirements vary by province and territory. Nothing in this policy excludes, restricts or modifies any mandatory consumer rights or remedies applicable to your purchase.

18. Customers in All Other Countries

Magnetic Craft accepts orders from customers around the world, including customers throughout Asia, Latin America and the Middle East.

Depending on your country or region, you may have statutory rights concerning product quality, conformity, safety, delivery, cancellation, returns, refunds or other aspects of your purchase.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, statutory cancellation right or other right or remedy that cannot lawfully be excluded, restricted or modified under the laws applicable to your purchase.

Where this policy provides greater rights than the minimum required by applicable law, this policy applies. Where applicable law provides greater mandatory rights, those rights apply.

19. Changes to This Policy

We may update this policy from time to time.

The version published on our website at the time you placed your order is the version that applies to that order.

20. Contact Us

For questions about a return, refund or product issue:

Prestigious Homeware Pty Ltd
trading as Magnetic Craft
ABN 81 627 749 848
Eight Mile Plains, QLD 4113
Australia

Email: support@magneticcraft.com.au

We aim to respond to enquiries within 2 business days.

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Model Cancellation Form

For EU, EEA and UK consumers who wish to exercise their statutory cancellation right. You are not required to use this form.

To:

Prestigious Homeware Pty Ltd
trading as Magnetic Craft
Eight Mile Plains, QLD 4113, Australia
support@magneticcraft.com.au

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Ordered on / received on: __________________________

Order number: __________________________

Name of consumer(s): __________________________

Address of consumer(s): __________________________

Signature (only if submitted on paper): __________________________

Date: __________________________


“The version published on our website at the time you placed your order is the version that applies to that order.”