Shipping policy
Shipping & Delivery Policy
Magnetic Craft
Last updated: 14 August 2026
We ship to customers in many countries worldwide. This policy explains how your order is dispatched, estimated delivery timeframes, shipping costs, and what happens if something goes wrong in transit.
It should be read together with our Returns & Refunds Policy and Terms of Service.
1. Where We Ship
We ship to customers in many countries worldwide, including Australia, New Zealand, the United States, Canada, the United Kingdom, the European Union, Singapore, Hong Kong, Malaysia, the Philippines, Latin America and the Middle East.
Delivery availability depends on the destination, carrier availability and applicable legal or trade restrictions.
If your country does not appear at checkout, contact us at support@magneticcraft.com.au and we will let you know whether delivery is available.
We may be unable to accept or fulfil orders to certain countries, territories or addresses because of carrier restrictions, sanctions, trade or export restrictions, customs requirements or other legal or operational limitations.
2. Where Your Order Ships From
Depending on your delivery address and the products ordered, your order may be dispatched from our Australian fulfilment partner or one of our international fulfilment partners.
We select the fulfilment route based on product availability, destination and available delivery services.
Where an order contains items held in different locations, it may arrive in more than one parcel at no additional shipping cost to you.
3. Processing Time
We generally aim to process and dispatch orders within 1–2 business days after your order is placed and payment is confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During peak periods — including Christmas, Black Friday, major holiday periods and promotional events — processing may take longer than usual.
Processing and dispatch timeframes are estimates unless we expressly state otherwise.
4. Delivery Timeframes
Once dispatched, delivery is generally estimated at 6–10 business days, depending on the destination and delivery service.
Delivery timeframes are estimates, not guaranteed delivery dates.
Delivery may take longer due to circumstances outside our reasonable control, including:
- Christmas and other peak delivery periods;
- carrier or postal network congestion;
- customs or border processing;
- severe weather or natural events;
- public holidays;
- local delivery conditions or disruptions; or
- other transportation or logistics delays.
A delay beyond an estimated delivery date does not, by itself, mean that your order has been lost or automatically entitle you to a refund or replacement, except where applicable law provides otherwise.
If we become aware that we cannot dispatch your order within a timeframe expressly represented at the time of purchase, we will provide any notice, revised shipping date, cancellation option, consent request or refund required by applicable law.
5. Shipping Costs
Standard shipping is currently free on eligible orders and destinations unless otherwise shown at checkout.
Any expedited, optional or destination-specific shipping charge will be displayed at checkout before you complete your purchase.
The shipping amount shown at checkout will apply to your order.
6. Duties, Taxes and Customs
All import duties, import taxes and customs charges associated with delivery are paid by Magnetic Craft.
You will not be required to pay additional import duties or customs charges in order to receive your delivery.
If a carrier, logistics provider or customs authority unexpectedly asks you to make such a payment, please contact us before paying it at support@magneticcraft.com.au so that we can investigate and resolve the issue with our logistics provider.
Customs and border processing can occasionally delay a shipment. Such processing is outside our direct control and does not change the price you paid for your order.
7. Tracking
All orders are dispatched with tracking. You will receive tracking information once your order has been dispatched.
Please allow some time after dispatch for tracking information to begin updating. International orders may pass between different logistics providers and local delivery carriers, and tracking may therefore update at different stages of the journey.
If you have not received tracking information within 5 business days of placing your order, please check your spam or junk folder and then contact us.
8. Delayed, Lost and Missing Parcels
If your order has not arrived within the estimated timeframe, please contact us at support@magneticcraft.com.au and we will review the available tracking information and, where appropriate, investigate with the carrier or logistics provider.
A delayed parcel is not necessarily a lost parcel, and carrier investigation timeframes vary depending on the carrier, destination and circumstances.
Parcels Marked as Delivered
If tracking shows your order as delivered but you cannot locate it, please first:
- check the delivery location and any safe places around the property;
- check with household members and, where appropriate, neighbours;
- check with reception, building management or your mailroom where applicable; and
- review any delivery information or collection instructions provided by the carrier.
If you still cannot locate the parcel, please contact us. We may request reasonable information from you and raise an enquiry with the relevant carrier or logistics provider.
A carrier scan showing delivery does not by itself establish that Magnetic Craft is responsible for any subsequent loss, theft or disappearance of the parcel.
Any responsibility, refund, replacement or other remedy will be determined having regard to the circumstances, available delivery information, our Returns & Refunds Policy and applicable consumer law.
9. Delivery Addresses
Please check your delivery address and contact details carefully before completing your order.
If you notice an error, contact us as soon as possible. We will make reasonable efforts to correct it, but we cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.
To the extent permitted by applicable law, we are not responsible for delivery problems resulting from incorrect or incomplete delivery information supplied by the customer.
If a parcel cannot be delivered because of an incorrect or incomplete address, or is refused, unclaimed or returned to us, any refund, redelivery or applicable costs will be handled in accordance with our Returns & Refunds Policy and applicable law.
10. Multiple Parcels
An order containing multiple products may occasionally be dispatched in more than one parcel.
Different parcels may arrive at different times and may have separate tracking information.
There is no additional shipping charge simply because we choose to fulfil your order in multiple parcels.
11. Damaged or Incorrect Deliveries
If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.
We may request photographs, videos, packaging information or other reasonable information to help us assess what has occurred.
Damaged, defective and incorrect products are handled in accordance with our Returns & Refunds Policy and applicable consumer law.
12. Changes or Cancellation Before Dispatch
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has entered fulfilment or has been dispatched, we may not be able to change or cancel it.
Nothing in this section limits any cancellation right available to you under applicable consumer law.
13. Risk of Loss or Damage
Risk of loss or damage passes to you when your order is delivered to the delivery address provided at checkout.
Where applicable law provides otherwise, that law applies.
14. Your Consumer Rights
Nothing in this policy excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified under the law that applies to you, including rights relating to delayed, lost, damaged, defective or undelivered goods.
15. Changes to This Policy
We may update this policy from time to time.
The version of this policy published on our website at the time you placed your order is the version that applies to that order.
Changes will not retrospectively reduce any mandatory rights relating to an order already placed.
16. Contact Us
For shipping and delivery enquiries:
Prestigious Homeware Pty Ltd
trading as Magnetic Craft
ABN 81 627 749 848
Eight Mile Plains, QLD 4113
Australia
Email: support@magneticcraft.com.au
This is not a returns address. Please do not send products or parcels to this address. Returns must first be authorised and sent to the return address provided by our customer service team.