Privacy Policy

Magnetic Craft

Last updated: 14 August 2026

Prestigious Homeware Pty Ltd (ABN 81 627 749 848), trading as Magnetic Craft ("Magnetic Craft", "we", "us" or "our"), operates this store and website, including its related information, content, features, products and services (the "Services").

For the purposes of applicable privacy and data protection laws, Prestigious Homeware Pty Ltd is responsible for the personal information described in this Privacy Policy and is the data controller where that terminology applies.

Our store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or use the Services, make a purchase, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully.

1. Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services and where you live, we may collect or process:

• Contact details — such as your name, billing address, shipping address, phone number and email address.
• Payment and transaction information — such as your payment method, payment confirmation and transaction details. Payment card information is processed by our payment providers. We do not store full payment card numbers.
• Account information — such as your username, password, preferences and settings, where you create an account.
• Shopping and transaction information — such as products you view, add to your cart or wishlist, purchase, return or cancel, and your order history.
• Communications with us — such as customer service enquiries, reviews, feedback and other correspondence.
• Device and technical information — such as device type, browser, network information, IP address and other online identifiers.
• Usage information — such as how and when you interact with and navigate the Services.
• Marketing and advertising information — such as your marketing preferences and information about your interactions with our advertisements and marketing communications.

2. Where We Collect Personal Information From

We may collect personal information:

• Directly from you when you create an account, place an order, subscribe to marketing, contact us or otherwise provide information.
• Automatically from your device when you use the Services, including through cookies, pixels and similar technologies.
• From service providers that collect or process personal information on our behalf.
• From business partners and other third parties, including payment providers, advertising platforms, analytics providers and social media platforms.

3. How We Use Your Personal Information

We use personal information where reasonably necessary to operate our business and provide the Services, including to process orders, arrange delivery, provide customer support, process payments, manage returns and refunds, protect our business and customers, comply with legal obligations, improve the Services and conduct marketing and advertising where permitted.

Legal Bases for EU and UK Customers

Where the EU or UK GDPR applies, we process personal information on one or more of the following bases:

Where we rely on legitimate interests, we consider whether our interests are overridden by your rights and freedoms.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.

4. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

• Shopify, which provides our ecommerce platform and related services.
• Our fulfilment centre in China, which receives information necessary to pack and dispatch applicable orders, including your name, shipping address, phone number and order details.
• Carriers and logistics providers, which receive relevant contact and delivery information to deliver orders and investigate delivery issues.
• Payment providers, to process payments and assist with fraud prevention, refunds, chargebacks and disputes.
• Service providers, including providers of IT, hosting, cloud storage, analytics, customer support, communications and other business services.
• Marketing, advertising and analytics partners, subject to applicable consent and opt-out requirements.
• Professional advisers, such as accountants, insurers and legal advisers where reasonably necessary.
• Government agencies, regulators, courts and other parties where required or permitted by law.
• Parties involved in a business transaction, such as a merger, acquisition, restructuring or sale of all or part of our business.
• Other parties at your direction or with your consent.

Sale, Sharing and Targeted Advertising

We do not sell personal information for money.

However, some privacy laws define terms such as "sale", "sharing" and "targeted advertising" broadly. Certain disclosures or uses of information involving advertising, analytics, cookies, pixels or similar technologies may fall within those definitions even where no money is exchanged for your personal information.

Where applicable law gives you the right to opt out of these activities, we will provide an appropriate method for you to exercise that right.

5. International Transfers

Magnetic Craft is based in Australia and operates internationally.

Your personal information may therefore be transferred to, stored in or processed in countries other than the country in which you live, including Australia, China, the United States and countries within the European Union, depending on the service providers involved in providing the Services and fulfilling your order.

Fulfilment in China

Orders may be packed and dispatched by our fulfilment centre in China.

For these orders, information necessary to fulfil and deliver your purchase — including your name, shipping address, phone number and order details — is provided to our fulfilment provider and relevant logistics providers.

China has not been recognised by the European Commission as providing an adequate level of data protection.

EU and UK International Transfers

Where EU or UK personal information is transferred internationally, we use or rely on a lawful transfer mechanism as required by applicable data protection law.

Depending on the recipient and circumstances, this may include Standard Contractual Clauses, the UK International Data Transfer Addendum, an applicable adequacy decision or another lawful transfer mechanism.

Where required, additional safeguards may also be implemented having regard to the circumstances of the transfer.

You may contact us for further information about safeguards applicable to your personal information.

Australian Customers

Where Australian privacy law applies to an overseas disclosure, we take reasonable steps in accordance with applicable Australian privacy requirements regarding the handling of personal information by overseas recipients.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to:

• operate and secure our website and checkout;
• remember your preferences;
• understand how customers use the Services;
• measure website and advertising performance; and
• provide personalised advertising where permitted.

Where required by law, we obtain consent before using non-essential cookies, pixels or similar technologies.

Where available, you may change your preferences through the cookie or privacy settings provided on our website.

You may also control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

7. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about our products, promotions, offers and other Magnetic Craft news.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, including order confirmations, shipping notifications, product safety or recall notices, or responses to customer service enquiries.

8. Third-Party Websites and Services

Our Services may contain links to websites or services operated by third parties.

We do not control those third parties and are not responsible for their privacy, security or other practices. We encourage you to review their privacy policies before providing personal information.

The inclusion of a third-party link does not necessarily imply endorsement of that third party.

9. Children's Privacy

Our products are designed for children, but our website, online store and Services are directed to parents, guardians and other adult purchasers.

We do not knowingly solicit or intentionally collect personal information from children.

If we become aware that we have collected personal information from a child in circumstances where parental or guardian consent is required under applicable law, we will take appropriate steps to delete that information.

We do not knowingly sell or share children's personal information in circumstances prohibited by applicable law.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us.

10. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive information to us through unsecured communication channels.

Where required by applicable law, we will notify affected individuals and relevant regulators of qualifying data breaches.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Generally:

• Order and transaction records may be retained for at least seven years where required for Australian tax and business record-keeping purposes.
• Account information may be retained while your account remains active and for a reasonable period afterwards.
• Marketing information and preferences are retained while relevant to our marketing relationship. If you unsubscribe, we may retain sufficient information to ensure your preference continues to be honoured.
• Customer service correspondence is retained for as long as reasonably necessary to resolve the matter and manage subsequent disputes or legal obligations.
• Fraud, chargeback and dispute information may be retained for as long as reasonably necessary to protect our business, customers and legal rights.

We may retain information for longer where required by law or where reasonably necessary to establish, exercise or defend legal claims.

12. Your Rights and Choices

Depending on where you live and the law that applies to you, you may have rights concerning your personal information, including:

• Access — requesting information about the personal information we hold about you.
• Correction — asking us to correct inaccurate or incomplete information.
• Deletion — asking us to delete certain personal information.
• Portability — receiving certain personal information in a portable format or requesting its transfer where applicable.
• Objection or restriction — objecting to or requesting restriction of certain processing.
• Withdrawal of consent — withdrawing consent where processing is based on consent.
• Marketing opt-out — unsubscribing from direct marketing.
• Opt-out of sale, sharing or targeted advertising — where applicable privacy law provides such a right.
• Appeal — appealing certain decisions concerning privacy requests where applicable law provides that right.

These rights are not absolute and may be subject to legal exceptions.

To exercise a privacy right, contact us at support@magneticcraft.com.au or use any privacy controls made available through our website.

We may need to verify your identity before completing a request. Where applicable, you may authorise another person to submit a request on your behalf.

We will respond within the timeframe required by applicable law and will not unlawfully discriminate against you for exercising your privacy rights.

13. Australian Privacy Rights and Complaints

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply, you may request access to or correction of personal information we hold about you.

If you believe we have breached your privacy rights, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

14. European Union and United Kingdom Privacy Rights

Where the EU or UK GDPR applies, you may have rights including access, rectification, erasure, restriction, data portability, objection to certain processing and withdrawal of consent.

Where we rely on consent, withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

You may also have the right to lodge a complaint with the data protection supervisory authority in the country where you live or work or where you believe an infringement occurred.

UK customers may complain to the Information Commissioner's Office (ICO).

15. United States Privacy Rights

Residents of certain US states may have additional privacy rights under applicable state law, which may include rights to:

• know or access personal information;
• correct or delete certain personal information;
• obtain a portable copy of certain information;
• opt out of certain sales, sharing or targeted advertising;
• limit certain uses of sensitive personal information where applicable; and
• appeal a decision concerning a privacy request where applicable law provides that right.

The rights available to you depend on your state of residence and whether the relevant law applies to Magnetic Craft.

We will not unlawfully discriminate against consumers for exercising applicable privacy rights.

Where applicable, you may exercise an opt-out through privacy or cookie controls available on our website or by contacting us at support@magneticcraft.com.au.

16. Other International Privacy Rights

Customers in other countries, including New Zealand, Canada, countries throughout Asia, Latin America and the Middle East, may have additional rights under their local privacy and data protection laws.

Nothing in this Privacy Policy is intended to restrict any privacy right that cannot lawfully be restricted under the law applicable to you.

You may contact us at support@magneticcraft.com.au if you wish to exercise an applicable privacy right or make a privacy complaint.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, service providers, or legal and regulatory requirements.

When we update this policy, we will revise the "Last updated" date above and provide additional notice where required by applicable law.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or wish to make a privacy complaint, please contact:

Prestigious Homeware Pty Ltd
trading as Magnetic Craft
ABN 81 627 749 848
Queensland, Australia

Email: support@magneticcraft.com.au

For the purposes of applicable data protection laws, Prestigious Homeware Pty Ltd is the controller of the personal information described in this Privacy Policy where that terminology applies.